Privacy Policy – Rooter Pros LLC
Effective Date: January 1, 2026 | Last Updated: April 2026
At Rooter Pros LLC, we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. We serve homeowners across Phoenix, Mesa, Chandler, Glendale, Peoria, Surprise, and Goodyear — and we’re committed to being transparent about how we handle your data.
1. Who We Are
Rooter Pros LLC is a licensed plumbing and drain cleaning company based in Phoenix, Arizona. We provide residential and light commercial plumbing services including drain cleaning, leak detection, water heater repair, and emergency plumbing.
This Privacy Policy applies to our website at rooterprosarizona.com and any contact we receive through phone calls, contact forms, or third-party platforms.
2. Information We Collect
We only collect the information needed to provide our services and respond to your requests. This may include:
- Your name, phone number, and email address
- Your service address or property location
- Details about your plumbing issue or service request
- Preferred appointment dates and times
- Payment information (processed securely — we do not store card data)
- Website usage data collected automatically via cookies and analytics tools
3. How We Collect Your Information
We collect information in the following ways:
- When you call us directly
- When you submit a contact or quote request form on our website
- When you book a service appointment
- Automatically through website cookies, Google Analytics, and similar tools
- Through third-party review platforms such as Google Business Profile or Yelp
4. How We Use Your Information
We use the information we collect to:
- Schedule and complete your plumbing service appointments
- Respond to questions and service requests
- Send appointment confirmations or follow-up communications
- Improve our website and service quality
- Comply with legal and regulatory requirements
- Send occasional service reminders (you can opt out at any time)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to understand how visitors use the site. This helps us improve our content and user experience.
We may use the following types of cookies:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — tools like Google Analytics help us understand site traffic
- Marketing cookies — used by platforms like Google Ads to track ad performance
You can adjust your browser settings to refuse cookies. Note that some features of the website may not function correctly if cookies are disabled.
6. Third-Party Services
We may share limited information with trusted third parties who help us operate our business. These include:
- Google (Analytics, Ads, and Business Profile)
- Scheduling and CRM software providers
- Payment processors (we never store your card details)
- Review platforms (Google, Yelp, etc.)
All third parties we work with are required to handle your data responsibly and are not permitted to use it for their own marketing purposes.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with applicable laws. Service records may be kept for up to 7 years for warranty, legal, or business purposes. You may request deletion of your data at any time by contacting us directly.
8. Your Rights and Choices
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Ask questions about how your data is used
To exercise any of these rights, simply contact us using the information below. We’ll respond promptly — typically within 5 business days.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can remove it immediately.
10. Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. While no online transmission is 100% secure, we use industry-standard practices to keep your data safe.
We do not store credit card or payment information on our servers. All payment transactions are handled through secure, third-party payment processors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Continued use of our website or services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us directly. We’re happy to help.
Rooter Pros LLC
Serving Phoenix, Mesa, Chandler, Glendale, Peoria, Surprise, and Goodyear, AZ
Website: rooterprosarizona.com
For privacy inquiries, use the contact form on our website or call us directly.